Help center

Frequently Asked Questions

Find answers for homeowners, professionals, and the BrightScale platform. All content is fully visible for quick scanning and search.

For Homeowners

Answers to help you request quotes confidently.

How many quotes will I receive?

We aim to match you with up to three interested pros so you can compare options without being overwhelmed.

Can I request work outside South Florida?

BrightScale currently focuses on South Florida. If you are nearby, submit your request and we will confirm availability.

What if a pro does not respond?

You can reopen your request at any time. Our team monitors response times and will rematch you if needed.

Are pros insured and licensed?

We check licensing and insurance for trade categories where they are required and review documentation during onboarding.

How do I update project details after submitting?

Reply to your confirmation email with the new details or submit the form again; we will update the request for you.

Learn how to join BrightScale and win local work.

How do I join the BrightScale network?

Submit your business details through the Portal Pro link. We verify licensing, insurance, and recent project history.

How are leads distributed?

Leads are shared with a small group of matched pros based on location, trade, and responsiveness to keep quality high.

What does it cost to participate?

Pros pay per qualified opportunity or on a subscription depending on volume. Pricing is transparent inside the portal.

Can I pause or set service areas?

Yes. Inside the portal you can pause new leads, adjust coverage ZIP codes, and set job types you want to receive.

How is homeowner quality ensured?

Requests are screened for completeness and intent. Duplicate or incomplete requests are filtered before reaching you.

Understand how we protect data and keep the marketplace fair.

How is my data used?

Information is used to connect homeowners and pros, improve service quality, and is never sold to third parties.

Can I request deletion of my data?

Yes. Contact us via the privacy link in the footer and we will process data access or deletion requests promptly.

Do you share contact info with every pro?

Your contact details are shared only with matched professionals relevant to your request, not broadcast to the full network.

Is the FAQ content indexable?

All answers are present in the HTML for easy search and indexing; accordions only toggle visibility.

Where can I read the full policies?

Visit the Privacy Policy and Terms of Service links in the footer to review how BrightScale handles data and usage.