Privacy Policy

Scope and Applicability

This Privacy Policy applies to all users of the Platform, including homeowners, contractors, and visitors. BrightScale operates a technology-based marketplace and lead intermediation platform and processes personal data in accordance with applicable data protection laws, including, where applicable, the GDPR and LGPD.

Information We Collect

We may collect and process the following categories of information:

• Personal Data: Name, email address, phone number, account and registration information.
• Usage and Technical Data: IP address, device and browser details, OS information, log files, interaction data, analytics, and performance metrics.
• Transaction Data: Payment status and history, credits purchased and used. BrightScale does not store full credit card numbers; all payments are processed by Stripe.

Legal Basis for Processing

We process personal data based on performance of a contract, user consent, compliance with legal obligations, and legitimate business interests including security, fraud prevention, and platform improvement.

Purpose of Data Processing

• Operate, maintain, and improve the Platform
• Enable marketplace and lead intermediation features
• Process payments through Stripe
• Provide customer support and communications
• Monitor security, prevent fraud, and enforce Terms of Service
• Comply with legal and regulatory obligations

Data Sharing and Third Parties

We may share personal data with Stripe, infrastructure, hosting, analytics, and security providers, and legal or governmental authorities when required by law. BrightScale does not sell personal data.

International Data Transfers

By using the Platform, you acknowledge that your data may be transferred to and processed in countries other than your own, including the United States. BrightScale implements reasonable safeguards in line with applicable laws.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, maintain operations, comply with legal requirements, and resolve disputes or enforce agreements.

User Rights (LGPD & GDPR)

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to processing of your data, request portability, or withdraw consent. Requests may be submitted via the contact below. BrightScale will respond within required timeframes.

Data Security

We implement administrative, technical, and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. No system can be guaranteed 100% secure.

Children’s Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Platform constitutes acceptance of the updated Policy.

Contact Information

For privacy-related questions or data requests, please contact:

BrightScale Group LLC